Video consultation

Make a Difference Today!

In this video consultation programme, we are driven by a single goal; to do our part in making the delivery of health care better for residents in care homes.

Our decision making process is informed by distinguished clinicians and other health care professionals, and high quality data evaluation. We strive to build productive relationships and make a positive impact for all. 

16 GP practices, 20 care homes, and other clinicians such as mental health nurses are currently involved. Over 5,000 patients have been supported by this programme so far.

Examples of how video is being used in this context include initial patient assessments, multi-disciplinary team

meetings, medication usage reviews, end of life assessments, chronic disease management, and follow-ups. 2,445 video consultations have been carried out since June 2018, including 1,232 MUR reviews. This has saved over 2,078 face-to-face visits, 259 hours of driving time, 930 miles of unnecessary driving, whilst also making an impact

on non-elective re-admissions into hospital. Moreover, data gathered in a recent independent evaluation of the

pilot suggests that the programme has also positively impacted on; patient consultation time, overall workload

efficiencies,  access to care services, overall quality, equity of care, patient/clinician safety, and patient


This programme has been funded by the NHS, the North Staffordshire Clinical Commissioning Group, the Stoke-on-Trent Clinical Commissioning Group and TECS board over the past 2 years. Without their support, this project would not be made possible. We are now offering selected organisations across Staffordshire the opportunity to join the programme as part of a further roll-out to tackle COVID19.  


The journey so far...

Some tips of deploying video successfully

Benefits of using video consultations

Using video consultation with care homes

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Dr Jack Aw provides some valuable insight into how they have successfully deployed video consultation at Loomer Medical

Dr Jack Aw from Loomer Medical discusses the many benefits of using video consultations as a GP and organisation

Dr Hendley from Brinsley Practice gives her experience of the programme so far, and explains the value added for clinicians, care homes, and patients

NG Healthcare Director Phil Lloyd on video consultation

A GP perspective

NSCHT supporting care homes

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Director of NG Healthcare in Stoke-on-Trent, Phil Lloyd, describes how video consultation benefits them and their residents, by improving access to care and organisational efficiency

Dr Valasapalli explains how using video has improved the support offered to care homes

North Staffordshire Combined Healthcare NHS Trust have been interacting with care homes in the video consultation pilot recently, and were able to provide over 7 hours of advice and other invaluable support for residents with complex mental health problems and dementia during their first month on the pilot! In this video, one of their care home liaison nurses discusses the benefits that this has offered to them so far

An Advanced Nurse Practitioner's perspective

Video consultation example

Care home perspectives

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Dena from Brinsley Avenue Medical Practice in Stoke-on-Trent talks about her journey since supporting care homes with video consultations

This is an example palliative care video consultation from Dr Sonnathi

Care homes working with the North Staffordshire and Stoke video consultation programme share their perspectives on the project

Early adoption

Example video call

Using remote consultations to manage demand

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This is a video case study of the pilot in its very early stages. It is interesting to see how dual screens are being used from the desktop, with a webcam.

With this initiative, our goal is to promote great opportunities for those in need. With access to the right resources, people can become empowered by their own abilities and gain the confidence to fulfil their potential. Learn more about our work by getting in touch with our team today

Dr Jack Aw explains how they manage demand across their primary care network through the use of video consultations

and we're only just getting started...


Key benefits

  • GPs can see and update patient records in real time, and gather basic obvs remotely

  • Improved patient access and communication

  • Medication reviews, annual reviews, dementia reviews, check-ups, MDT meetings, wound care, internal video conferencing, and much more is possible by using this as a tool within your network

  • Coroners have been supportive of video consultation, often allowing whole End of Life (EOL) assessments to be carried out

  • We're using basic technology that is easy to understand 

  • Whole ward rounds can be done using video consultation, reducing travel time, improving efficiency and making the delivery of patient care more accessible for clinicians - freeing up time for quality face-to-face visits

  • Up-skilling the workforce

  • We provide equipment, training and ongoing support, so we can help you every step of the way! 

  • Stand out as a leading organisation! We will even make free promotional videos for you to showcase the fantastic work you support

  • Grasping basic technology will have a huge impact in healthcare, but the sky is the limit thereafter


"Great things are done by a series of small things brought together"

Vincent Van Gogh


Get in touch!

If you have any questions or need any support at all, please please please don't hesitate to get in touch!

Staffordshire, UK


©2018 by Redmoor Health