©2018 by Redmoor Health

Video consultation

Make a Difference Today!

In this video consultation programme, we are driven by a single goal; to do our part in making the delivery of health care better for residents in care homes.

Our decision making process is informed by distinguished clinicians and other health care professionals, and high quality data evaluation. We strive to build productive relationships and make a positive impact for all. 

16 GP practices, 20 care homes, and other clinicians such as mental health nurses are currently involved. Over 4,100 patients have been supported by this programme so far.

Examples of how video is being used in this context include initial patient assessments, multi-disciplinary team

meetings, medication usage reviews, end of life assessments, chronic disease management, and follow-ups. 2,132 video consultations have been carried out since June 2018, including 1,020 MUR reviews. This has saved over 1,757

face-to-face visits, 200 hours of driving time, 750 miles of unnecessary driving, whilst also making an impact

on non-elective re-admissions into hospital. Moreover, data gathered in a recent independent evaluation of the

pilot suggests that the programme has also positively impacted on; patient consultation time, overall workload

efficiencies,  access to care services, overall quality, equity of care, patient/clinician safety, and patient



The journey so far...

Delivering exciting video consultation programmes across Primary Care

Using video consultation with care homes

NG Healthcare Director Phil Lloyd on video consultation

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We are delivering exciting video consultation programmes across Primary Care in the UK. Watch this video to see how it works

Dr Hendley from Brinsley Practice gives her experience of the programme so far, and explains the value added for clinicians, care homes, and patients

Director of NG Healthcare in Stoke-on-Trent, Phil Lloyd, describes how video consultation benefits them and their residents, by improving access to care and organisational efficiency

A GP perspective

NSCHT supporting care homes

An Advanced Nurse Practitioner's perspective

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Dr Valasapalli explains how using Skype has improved the support offered to care homes

North Staffordshire Combined Healthcare NHS Trust have been interacting with care homes in the video consultation pilot recently, and were able to provide over 7 hours of advice and other invaluable support for residents with complex mental health problems and dementia during their first month on the pilot! In this video, one of their care home liaison nurses discusses the benefits that this has offered to them so far

Dena from Brinsley Avenue Medical Practice in Stoke-on-Trent talks about her journey since supporting care homes with video consultations

Skype consultation example

Care home perspectives

Early adoption

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This is an example palliative care Skype consultation from Dr Sonnathi

Care homes working with the North Staffordshire Skype programme share their perspectives on the project

This is a video case study of the pilot in its very early stages. It is interesting to see how dual screens are being used from the desktop, with a webcam.

and we're only just getting started...


Key benefits

  • GPs can see and update patient records in real time, and gather basic obvs remotely

  • Improved patient access and communication

  • Medication reviews, annual reviews, dementia reviews, check-ups, MDT meetings, wound care, internal video conferencing, and much more is possible by using this as a tool within your network

  • Coroners have been supportive of video consultation, often allowing whole End of Life (EOL) assessments to be carried out

  • We're using basic technology that is easy to understand 

  • Whole ward rounds can be done using video consultation, reducing travel time, improving efficiency and making the delivery of patient care more accessible for clinicians - freeing up time for quality face-to-face visits

  • Up-skilling the workforce

  • We provide equipment, training and ongoing support, so we can help you every step of the way! 

  • Stand out as a leading organisation! We will even make free promotional videos for you to showcase the fantastic work you support

  • Grasping basic technology will have a huge impact in healthcare, but the sky is the limit thereafter


"Great things are done by a series of small things brought together"

Vincent Van Gogh


Get in touch!

If you have any questions or need any support at all, please please please don't hesitate to get in touch!

Staffordshire, UK